Terms of service

Terms of Service for Erika’s Hair Welcome to Erika’s Hair. By placing an order with us, booking a service, making payment, or engaging with our business, you agree to the following Terms of Service. Please read carefully before proceeding with any purchase. 1. General Erika’s Hair provides luxury hair products, wigs, styling services, custom wig production, and related beauty services. By purchasing from us, you confirm that you are at least 18 years old or have permission from a parent or guardian. We reserve the right to update or modify these terms at any time without prior notice. 2. Orders & Payments * Full payment is required before production or processing begins unless otherwise agreed. * Orders are processed in the order they are confirmed. * Production timelines are estimates and may vary depending on workload, customization, public holidays, logistics delays, or unforeseen circumstances. * Prices are subject to change without prior notice. * Payment confirms acceptance of these Terms of Service. 3. Custom Orders All custom-made wigs and personalized orders are made according to the specifications provided by the client. Clients are responsible for ensuring: * Correct measurements are submitted * Correct hair texture, color, length, and cap size are selected * All order details are reviewed before confirmation Erika’s Hair will not be held responsible for dissatisfaction resulting from incorrect information provided by the client. 4. Returns, Refunds & Exchanges Due to the nature of hair products and hygiene regulations: * All sales are final. * Refunds are not provided once production has started or an order has been shipped. * Wigs and hair products cannot be returned or exchanged after use, installation, alteration, coloring, cutting, washing, or tampering. * Exchanges may only be considered for unused items returned in original condition within 48 hours of delivery and subject to approval. If an issue arises with your order, kindly contact us immediately so we can work toward a fair resolution. 5. Shipping & Delivery * Delivery timelines are estimates and not guaranteed. * Erika’s Hair is not responsible for courier delays, customs delays, failed delivery attempts, or issues caused by third-party logistics providers. * Risk of loss transfers to the customer once the order has been dispatched. Clients are responsible for providing accurate shipping information. ⸻ 6. Wig Maintenance & Product Care Proper maintenance is essential for longevity of wigs and hair products. Erika’s Hair is not responsible for damage caused by: * Improper handling * Excessive heat * Chemical processing * Poor maintenance * Use of unsuitable products * Incorrect installation or styling Care instructions provided should be followed carefully. 7. Appointments & Consultations * Appointments must be booked in advance. * Late arrivals may lead to shortened service time or rescheduling. * Deposits made for appointments may be non-refundable in cases of late cancellation or no-show. * Please notify us ahead of time if rescheduling is required. 8. Customer Conduct We are committed to maintaining a respectful and professional environment. Abusive language, threats, harassment, defamation, or disrespectful behavior toward staff will not be tolerated and may result in refusal of service. 9. Content & Media Erika’s Hair may photograph or record completed work for promotional purposes, including social media and marketing, unless the client specifically requests otherwise before service completion. 10. Limitation of Liability While we strive to provide excellent products and services, Erika’s Hair shall not be held liable for: * Allergic reactions * Improper product usage * Indirect or consequential damages * Delays beyond our control * Customer dissatisfaction based on personal preference after approved customization Our liability shall not exceed the amount paid for the specific product or service purchased. 11. Dispute Resolution In the event of any concern or misunderstanding, both parties agree to first attempt to resolve the matter amicably through direct communication. 12. Contact Information For inquiries, complaints, or support, please contact: Erika’s Hair Instagram: @erikashair Phone: [09028930985] Email: [Erikabeautyplace@gmail.com] Location: Debo oladejo street Megamound estate lekki county homes, Lagos, Nigeria. By purchasing from Erika’s Hair, you acknowledge that you have read, understood, and agreed to these Terms of Service.